Jeff Carpenter

Driving Business with Innovation & Product Design (UX)

Hi!, I'm Jeff.

I'm an Innovation, Product, and Design (UX) Leader with deep experience driving business outcomes in Startups and Fortune 500 companies such as ARPU, Retention, Conversion, Adoption, and CSAT through UX and innovative new products and services across B2C, B2B, Enterprise, SaaS, Cloud, Web, Desktop, and Mobile.

Innovator, Creator, Leader, Inventor, UX Director, Entrepreneur, Developer, Designer, Problem Solver, Mentor, Storyteller, Author, CEO, Guest Speaker, Founder, Lifetime Learner, Sailor Sailing

Startups

Which I've founded and created, bringing new, innovative products and services to market.

CameraMouse AgileGraph Ringtail Design Live Earth

Partners

Who I've worked with to commercialize new & emerging technologies.

UT Health San Antonio Boston College Austin Technology Incubator DARPA CERDEC SOCOM

Companies

Where I've established and led Product Design (UX) Teams and Digital Transformation.

ScienceLogic CenturyLink Quantum Fiber First American

Expertise

  • Product & Technology Innovation. Incubated and launched multiple enterprise SaaS platforms, optimizing CX, sales, and operational efficiency.
  • Venture Building & Commercialization. Negotiated IP transfer from U.S. Gov't, transitioned 4 prototypes to major DoD Programs, and raised $14M in capital.
  • Go-To-Market & Growth Strategy. Built and led cross-functional teams (UX, Product, Engineering, GTM, Sales, Marketing) to scale data-driven, customer-centric solutions.
  • UX & Design-Led Product Strategy. Founded 6 UX teams, developed 4 company-wide Design Systems, and improved NPS, CSAT, and digital adoption metrics.
  • Emerging Tech Leadership. Experience with AI, ML, Data Visualization, IoT, Cloud Platforms and Digital Transformation.

Professional Projects

Live Earth X-Team
Nucleus Design System
Ping Design System
Quantum Fiber pricing
CenturyLink mobile app
Citi Live Earth dashboard
ScienceLogic dashboards
Viper military tablet
Quantum Fiber mobile app
DARPA handheld
Mineshaft dashboard
Operations center
AgileGraph charts

Passion Projects

Hey, UX! Hey, PM!
GoFetch.It
Big Ugly Fish
Attache
Health + Location for Families

Industries

  • ECommerce
  • Fintech
  • Telecom
  • AI/ML Ops
  • Physical Safety & Security
  • Law Enforcement
  • Emergency Management
  • Transportation
  • Military & Defense
  • IoT
  • Smart City

Education

Colorado State University

Masters of Science, Computer Science

Colorado State University

Nielsen Norman Group

The VP / Director

Nielsen Norman Group

Trinity University

Bachelors of Science, Computer Science

Trinity University

Nielsen Norman Group

Design Ops: Scaling UX Design and Research

Nielsen Norman Group